Privacy Policy
Effective Date: February 18, 2026
At NextZentAI (accessible from https://www.nextzentai.com/), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by NextZentAI and how we use it.
1. Information We Collect
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including your name, email address, and company name.
Usage Data
We collect information on how the Service is accessed and used, such as your IP address, browser type, and the pages of our Service that you visit.
Integration Data
If you connect third-party platforms (e.g., WhatsApp, Zendesk, Genesys) to our AI agents, we process the data necessary to facilitate those automations.
2. How We Use Your Information
- To provide, operate, and maintain our AI SaaS platform.
- To improve, personalize, and expand our Service offerings.
- To understand and analyze how you use our platform.
- To develop new products, services, features, and functionality.
- To communicate with you for customer service or marketing.
- To generate aggregated performance analytics and user engagement reports for your business.
3. Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your Personal Data, including encryption and secure API protocols.
4. Third-Party Services
NextZentAI may employ third-party companies to facilitate our Service (e.g., LLM providers like OpenAI or Anthropic). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. GDPR & CCPA Compliance
We respect your data protection rights. You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at support@nextzentai.com.